Returns & Refunds

Returns & Refunds

Because our products are fulfilled specifically for each order, we do not accept returns or refunds for change of mind, buyer's remorse, or ordering the wrong size, color, model, or other variant.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, contact us at Pawviaus@gmail.com within 7 days of delivery. Please include your order number and clear photos or video showing the issue. After we verify the problem, we may provide a replacement or refund, as appropriate.

Lost orders

If tracking and carrier information confirm that your order was lost in transit, contact us so we can review the shipment and, where appropriate, arrange a replacement or refund.

Cancellations

Orders can only be cancelled before fulfillment or processing has begun. Once an order has entered fulfillment, we cannot guarantee cancellation.

Incorrect shipping information

Customers are responsible for providing complete and accurate shipping information. If an order has already shipped to an address entered incorrectly by the customer, we may be unable to replace or refund it.

This page does not limit any rights you may have under applicable consumer-protection law.